Product Design / Concept project
CSUSB maintenance system
A two-sided mobile concept for reporting campus issues and coordinating repairs.
This concept separates the maintenance experience into reporter and technician views. Students can document an issue, add location information, track a report, and communicate about updates. Staff can review incoming reports, assign work, update status, and read feedback. A later redesign sharpened the role split and identified unresolved questions such as duplicate reports and report categorization.
- Role
- Product Designer
- Project type
- Concept project
- Timeline
- 2020
- Status
- ConceptConcept project for CSUSB; commissioning and implementation are not established.
- Collaboration
- Independently designed the reporter and technician experiences.
- Team
- Independent concept work
Overview
This concept separates the maintenance experience into reporter and technician views. Students can document an issue, add location information, track a report, and communicate about updates. Staff can review incoming reports, assign work, update status, and read feedback.
Decision
Separate the two roles
A later redesign sharpened the distinction between the student reporting flow and the staff coordination flow so each side could focus on its own tasks.
Design scope
The project includes user flows, a feature map, wireframes, visual design, mockups, and a prototype. The screens propose location selection, report assignment, status updates, communication, and feedback without claiming live Google Maps or real-time system integration.
Project status
Concept
This self-directed concept was not commissioned or deployed.
Selected CSUSB artifacts
